The entire day I had no internet, so I once again booked an engineer for the Monday afternoon, I wake up on the Sunday and it's working again - solid white light. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. Hi, My hub 3. White power light is on and Internet lights are off. Why is my virgin WiFi flashing green? Green power light is flashing and WiFi light is green. Good morning, My virgin WiFi Hub 3. Then unplug your Pod and back in again. I have tried a pinhole reset twice now but the light remains orange. The WiFi reception is poor. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. Options. Virgin media lack of interest in customers internet problems makes me wonder why people stay with them. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. If the internet light is off or flashing amber, run a diagnosis. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Red Light. • Turn the power switch off on the back of the Hub. 0 upright Your Hub works best when it’s standing on its base, lights facing into the room. I've restarted it, called the support line. Hey, Just after some advice. Plugged in hub 4 and it has the dreaded solid red ring. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. Users should wait for at least 5 minutes for the boot-up process to complete. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. But my wifi is not working. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. Make sure that the cable is well connected to the splitter. It's a shame, had same issues in almost every way except it was a Refurbished Hub 4 ( Couldn't get 5 on Gig1) that got bricked after works on the road (turned red and then stuck on white) Eventually made the white light flash but it just stayed there even after waiting a while. on 03-04-2023 09:06. Virgin Media Hub 5 Light Status Overview. There are separate lights for the 2. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. See where. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. My virgin WiFi Hub 3. ughugh. Possibly not activated properly call. The Virgin Media Hub lights can tell you a lot about its status. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Solid white: The Hub 4 is connected to the. 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. Now when I got home today I was met with no internet and a Red - 5239893. Had my Internet completely drop. 0. Section 3: Virgin Media Hub 5. It resets itself with a white glowing light then starts flashing green then goes back to. - 5254472It is now Saturday and the hub is still flashing green. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. g. The light codes on the Virgin Media 4 hub are the same as the Hub 5. Channel Optimisation must be left on. Browse to 192. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Vote. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayHub 5 flashing green light continuously. Internet either shows Partial Serivce (US only) which I'm assuming is up stream. After that it starts the process over again and reverts back to the green. 0. Otherwise nothing has changed. Networking and WiFi. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. Steady White: The hub is fully. Can flash for a few minutes like this, it is normal. I've had a look this end and can see some issues affecting your line, which will re. It’s likely to be a loose connection in your home. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. Add the additional booster. on 30-11-2022 19:19. 0 in Networking and WiFi yesterday; Whatsapp Blocked in Networking and WiFi yesterday; Relocate Virgin Media Router in QuickStart, set up and connections yesterday; New 1gig connection in Speed yesterday; slow ethernet speeds in Speed yesterdayWe would like to show you a description here but the site won’t allow us. Same issue as. This is not normal for the boot process as usually it starts with a flashing red and goes to white when the internet is back online. Didn’t even know the reset button was there. The telltale sign of WiFi disconnecting from the internet on a device I happen to be using. on 05-06-2022 12:57. Teams meetings keep freezing. Options. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. The Wi-Fi signal was still appearing without any problems, so I turned the modem/router off and on again to reset it. Switched on and off. Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. The power light should switch on and start flashing; Next, hold the WPS button on the booster and hold for 10 seconds, then release; The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the boosterFlashing red and blue: The router is connecting to a device via WPS. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Check in 2 places. 4 – Connect the router’s power cord and turn both of them on. I know work as been going on today but I still have a red flashing phone light on my hub 3. 1 & 2 Wireless. 3. 2) Turn off the hub and disconnect any Ethernet cables. - checked all cables, switches etc for loose connections. It’s likely to be a loose connection in your home. on 09-12-2022 14:59. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. We would like to show you a description here but the site won’t allow us. As soon as the hub is ready, you will see the white power lamp. Restart the hub by removing the power cable and then reinserting it. It has done for over a couple of hours now. The Virgin Media Hub might not work for you, so you might need to install a stand-alone WiFi router. Reboot the broadband Hub. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Checked all connections. TV on the go. It’s white when everything is working as it should. Anonymous. Flashing White. Solid white: The Hub 4 is powered on and working correctly. Virgin Mobile. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. and tells you of more local issues down to street cab/ postcode level. This morning found I had no internet connection. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. This light flashes green when the Hub's downloading a software update. My hub is flashing a red light, but I have checked all the wires and all are connected securely. We would like to show you a description here but the site won’t allow us. Hi anais834, Welcome to the community and thank you for posting. Re: Hub 4 red light and no rf signal. Go to router location and sure enough, flashing red light indicating no internet connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Click on connect on the one that is your virgin media hub 5 own. WPS/Virgin Media button on your Hub until the lights start blinking. This is ever since Virgin media were doing some exciting, yet unspecified, maintenance work in my area, last Wednesday. And put access to hub 5. I can't reboot the router, I can't reset the router. Unfortunately the WiFi pod has stopped working. This is the 4th time in the space of a month my Hub 5 has stopped working completely. Blinking blue wan light on virgin hub. Check your router settings to enable WiFi. Switched on and off. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Options. I can find my WiFi network and connect with it. on 08-04-2023 10:07. It is booting up and should be ready in 5 minutes. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. Read the article. No lights are on. Flashing white: The Hub 4 is starting up. no idea what any of this means , will test the speed of wifi today when gaming Hold the pinhole reset button for 10 seconds on the back of the Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. Dave. Are there any tests that forum staff can run to check whether the router is working correctly. This means the hub has power to it, however, it isn’t getting WiFi signal. Options. Check in 2 places. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. I even left it off by the wall overnig. This means the Hub is on, but your WiFi isn’t. Netflix will stop with the wheel spinning. All of a sudden my connection was lost so i check up on the box and its a white solid light. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light. No broadband, no phone. Tudor. Had my hub 3 swapped for a hub 5 four days ago. 1 Power Light. on 02-03-2023 19:38. For example, if your Virgin Media Hub 3. on 24-07-2022 14:45. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Hub 5 flashing green light continuously. The Virgin Media Hub might not work for you, so you. According to this Link a box with the light flashing in any colour is faulty. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. After more than two weeks working perfectly my wifi pod starting flashing white with red surround though still seemed to working to provide a good signal in the room where previously to installing the pod I had signal problems. in Medway Kent . The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. The slow pulsing typically lasts up to 10 minutes before turning off when ready. 0. I had a power cut last night and since it happened my hub displays a solid white light. Contact Virgin Media support. And that’s it. 5. Solid red: There’s an issue with the Hub 4. In this article, we will explain each light indicator on your Super Hub 5 and the Hub 5X, what they mean, and how to troubleshoot any issues that may arise with the Virgin Media Hub 5. Wait 5-10 minutes for the Hub to reboot itself. then will come back on. HUB 4 broken. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. This morning my internet was working without any issues, but around 11AM it stopped working. Restart the hub. The SSIDs must be the same and broadcast enabled. Logging into the advanced settings (IP address in browser) says internet has registration failure. Table of Contents. Base LED This should flash when the. 0, the phone light will start to. Sorry. However it’s now been 2+ hours and it’s still stuck on this constant loop. Constant red light on setup. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. 11-02-2023 13:45 - edited 11-02-2023 13:47. 0 it will flash green, as it looks for a WPS device to connect to. The power light of the Virgin Media Hub 3. button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. Blue flashing light happens during the provisioning stage on a reboot. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Joining in. Options. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. Regards . Checked all connections. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Solid white, dimmed: Everything’s okay. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. Options. It’s likely to be a loose connection in your home. My virgin wifi booster dosent seem like it's on. Joining in. Flashing Red – Updating firmware. Virgin Media. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. It’s our new-and-improved two-step speed test powered by SamKnows. A flashing red power light signals that there’s an issue that needs addressing. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Turn the power switch off on the back of the Hub. The green light might be flashing because of a faulty link. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. . Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. When the connection light is flashing red and the power light is solid white you are ready to pair. It should be a solid white light if your Hub is powered on and working correctly. If it's ambient, sounds like the hub may have died. We would like to show you a description here but the site won’t allow us. White power light is on and Internet lights are flashing. It seems since this event, the light on the router is a solid white from the moment it powers on. It may be the Pod just needs to be re-activated. 1 ACCEPTED SOLUTION. perhaps the hub is not been added to your account. Close. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. installed the new hub 5 from hub 4 due to package change . If you’re using a splitter, make sure that’s firmly connected, too. It’s likely to be a loose connection in your home. The lights will blink when the wireless access point is operating normally. If you’re unsure about why this is, it is likely due to a loose connection in your home. These light indicates whether the Super Hub 2 is able to make a wireless connection. the hub is still flashing green lights 24 hours now. Step 2. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. The SSID must be password protected. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. D01 C9W8Although the hub should be activated sometimes it is not. Joining in. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. Connect the white cable properly to the Virgin media wall socket. LeeReset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Green power light is flashing and WiFi light is green. No matter what I do the original pod won’t connect to the hub wirelessly. The virginmedia connect app does nothing in regards to the connecting. No internet -hub 4 flashing yellow light. Then follow steps 2. They installed a new Hub 4, which now has a red light. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. When I've booked appointments previously, the issue has f. Flashing red light – It explains there is an issue with the telephone system; check all the connections. 4GHz one to whatever, and the 5GHz one to something else. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. same for disney etc. It didn't solve the issue. VM will not dispatch any technicians while an area fault exists. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. The Virgin Media Hub lights can tell you a lot about its status. I have also fairly recently moved up to 650Mb broadband to combat these issues. Re: Intelligent Wifi Hub Not Connecting. Tuning in. White power light is on, and the Wi-Fi light is flashing red – The Hub is in modem mode and won’t be sharing WiFi. You can get a 4G/5G Sim contract for~ £20-40 month with unlimited data and a SIM "router" - some on a 30/day contract. Suddenly this morning we have a green flashing light with no internet. Super hub - Status lights and control buttons. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. Flashing white light: When the Hub is booting up, it displays a flashing white light. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. . The white power light will come on and the arrows will be flashing amber or red. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is. We would like to show you a description here but the site won’t allow us. Best try getting it activated again, sometimes it does not work first time. 28-04-2023 18:12 - edited 28-04-2023 18:29. Virgin media wifi booster problem. Hi I have had the same issue. No devices are working after waiting a good 20 minutes. Just got a solid white light and nothing would change, resetting etc. Needless to say this was frustrating! Now for the last few nights our Hub 5 just completely disconnects, into a flashing blue light state for around 10 minutes, and then flashing red. It has it for about 30 minutes and then turns solid white but no devices can connect to it. If the power button is steady amber, it has a power issue, call Sky for help. In Router Mode the power light should be white. 5GHz is fast (80-1000mbps I think), but has low range and is easily disturbed by walls. Options. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. The Wi-Fi Symbol Light The topmost light is the universal symbol for Wi-Fi. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel. When I connect a laptop to the router directly it doesn't recogni. I have a Hub 4 but I have 2 separate networks for 2. It’s. Enter the password given to you. intermittent. This means the Hub is on, but your WiFi isn’t. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. When you first set up your router the WiFi LED will flash white, then turn green and finally turn off. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. We are very sorry for the issues you are experiencing with the Hub. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. i haven’t pressed the. No downtime reported in our area either. All Rights Reserved Options. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. I’ve recently upgraded from a hub 3 to a hub 5. 0 Kudos. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Nothing seems to help. So now in a house with nine rooms I have wifi in one room. Virgin Mobile. Options. Section 2: Virgin Media Hub 4 Lights 2. Joining in. The technician just changed the hub and the same issue is happening. WiFi pod not working after broadband upgrade. Plugged it in, waited for it to boot up, an hour later still had a white flashing light. Keeps flashing a white light. I've checked the network log and there's a lot of warnings - 5169887. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Learn more. It has been flashing for days. Recently made decided to join Virgin and today got my Self-Install Kit, plug it in followed the manual, but when i turn it on it stays solid white, flashes white and then starts and continues flashing red. When the . The hub will flash with a slow white light for a few seconds then flash rapidly yellow. Hub 3 Base LED keep flashing Green light on initial install. The Passphrases of the SSIDs must match. I have switched it off and on and reset it a few times. Tried and followed all of the instructions but it's still red. It will illuminate when your Hub’s wireless network activates. Account - Cable. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. Try. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. There are, however, certain flashing patterns and hues that provide additional information about a specific issue. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. It has done for over a couple of hours now. Good morning, I’m new to Virgin and 4 months in, my hub 4 router seems to be unresponsive since a power cut. If the power button is flashing amber your hub is in recovery mode. Changed the router, everything was fine. Stream from Virgin Media. Mumfordd04. Green Light. com If it’s red, this indicates that there’s a problem with your WiFi connection. and tells you of more local issues down to street cab/ postcode level. We would like to show you a description here but the site won’t allow us. I even checked the cables and it all appears fine. but ive noticed quite often the hub will go from a solid white light to a flashing white. Account - Mobile. Enter your admin name and password. Virgin Media’s mighty Hub brings the magic right into your home. Head over to wireless, and change the SSID of the 2. Hi coolmd Thanks for providing an update on this. Depress the pinhole switch for a timed 60 seconds then release. Aware that this could be a software update, I left it for a few hours. on 29-06-2023 20:28. 1 from a browser?. Options. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. I received a Wi-Fi pod in the post around a week ago now and I’m having issues connecting it to the hub 5x. Try restarting your Virgin Media box. If the power button is flashing white, your hub is installing a software upgrade. Still no message in box from you. Wait at least a full minute for the router to reboot. Flashing Green – Booting up. I recently upgraded by bandwidth and a hub 5 arrived today. 08-01-2023 22:03 - edited 08-01-2023 22:06. flashing green arrows on virgin hub 3. Users should wait for at least 5 minutes for the boot-up process to. on 07-04-2023 17:12. Red light on hub 3. Not applicable. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. We would like to show you a description here but the site won’t allow us. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Posted by 5 minutes ago. Call equipment activation on 0800 953 9500. Hi, My virgin WiFi Hub 3. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. It doesn’t make a. It may also flash green when the Hub is performing a software update. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. It’s likely to be a loose connection in your home. It will then start flashing orange and white as it tries to connect to the TalkTalk network. The Virgin Media Hub lights can tell you a lot about its status.